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Doodlecat's Homepage

Picture of Doodle - a 
black cat

Welcome to Doodlecat, where we enjoy the pleasures of life (with a slight bias towards the outdoors). This page is regularly updated with news and views plus information about any additions or changes to the various parts of the site. It acts as Doodlecat’s Blog too, so the odd rant considered opinion may pop up from time to time.

I would love to be able to say that Doodlecat is all my own work, but it isn’t. Much of the outdoors content is courtesy of the splendid people who participate in the annual TGO Challenge (there is a section entirely devoted to this unique event) and many others.

To help in tracking down that elusive morsel on Doodlecat, the search facility under the title bar above is tailored to help you find it, either on this home page (Doodlecat's Blog) all the rest of the site (Main Site) or – if all else fails - the internet!

So have a rummage around the old cat basket and enjoy your time with us!

Wednesday, July 31, 2013

Paramo's Five Star Customer Service

In May I was attacked by a herd of Ents - well that's how it felt as we pushed through ever denser pine trees with ever sharper branches. It wasn't just my temper that was getting frayed, though. After finally breaking free from the flesh tearing tangle of branch and twig I discovered a minor disaster.

Cut hands and faces quickly heal, but the deep rip in the shoulder of my beloved Paramo Velez smock would not. Repair or replace? After all, I bought it in 2007, so it was almost six years old. The smart deep black of the fabric had faded to a charcoal grey and, even with meticulous cleaning, each re-proofing seemed slightly less effective than the last. Was it time to part with an old friend (and around £170!)?

Surely not. It had seen me through another TGO Challenge as dry and comfortable as always  - and Paramo make a great deal of their green credentials (repairs, recycling etc). So I decided to give the repair service a try, and packed it off to the service centre in Wadhurst.

I quickly got a letter quoting £38 for the repair, inclusive of return postage. The waiting period was six weeks, which seemed rather a long time, but as I never use it in the summer that didn't bother me too much.

The Velez came back last week and I am delighted with the result - a jacket that performs virtually "as new" for just £38. Not only has the damaged shoulder panel been replaced with new fabric, but, no doubt because the jacket has faded, the other shoulder panel has been replaced too, so that it matches. The stitching is neat and the professional clean and reproof has made the jacket repel water just like new.

close-up of repair to shoulder
New shoulder panel - note water beading

I wholeheartedly recommend Paramo's repair service. Like my old gran's broom, which had both head and handle replaced many times over the years, this jacket could last forever!

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Blogger Louise said...

That's good to hear Phil. I've had good service from Paramo, I bought an Alta II earlier in the year from ebay, but arrived without the foam strips. I asked the sellar to post them to me, but in the meantime, just in case, I approached Paramo customer services if they were available to buy. They sent me a pair free of charge, rather good I thought!

July 31, 2013 at 4:32 PM  
Blogger Phil said...

Alta II, eh? Excellent choice. Miss W has found the fit and especially the length very much to her liking - she's not a fan of the current trend for an "alpine cut" - not many alps in Suffolk :-)

August 1, 2013 at 2:43 PM  

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